Frequently Asked Questions
Have a question? Find quick answers below or ask us via What’s App.
What are the delivery charges?
All UK orders are sent on a tracked service with Hermes and are free of charge.
Which payment methods are accepted?
We are using Pay Pal and Stripe to process payments. Both payment merchants allow you to make payments using a variety of methods including: PayPalBalance, PayPal Credit, bank account, credit card, PayPal Cards, and debit cards, while keeping your information confidential. We will not have access to your payment details.
How long will delivery take?
3-5 working days. You will be provided a tracking number and be able to see where your shippment is at any given time.
How secure is online shopping? Is my data protected?
We are using Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. VeriSign VeriSign, Inc. is a technology company that specialises in data encryption and e-commerce. It is one of the most recognised companies for certifying that a website is secure and encrypted. With VeriSign, you can feel confident shopping on our website.
What exactly happens after ordering?
Your order will be gently taken from our shelves with sterilised contamination-free gloves and placed onto a satin pillow. (We did this pre-COVID too, as we are OCD). A team of 2 employees inspected your product and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your Blunt Beauty Elixir into the finest eco box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the stairs to hand over your package to mother and daughter due that collects for Hermes. The entire town of Hendon (that’s in North West London) waved “Bon Voyage!” to your package, on its way to you.
Do I receive an invoice for my order?
Of course, we are not savages. You will receive invoice via email only. We don’t like to print. Doesn’t work with our ethos.
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